Shipping policy

Last updated: August 25, 2026

This Shipping Policy applies to all orders placed on uniteewellness.com.

1. PROCESSING TIME

Orders are typically processed and shipped within 1-2 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. During periods of high demand, processing may take slightly longer; we will notify you if a significant delay is expected.

2. SHIPPING METHODS AND RATES

We ship via tracked courier within the United States. Flat-rate shipping is $9.99 per order. Orders over $250 ship free.

3. DELIVERY TIMEFRAMES

Once shipped, most orders arrive within 5-7 business days, depending on your location and the carrier's service level. Delivery timeframes are estimates provided by our shipping carriers and are not guaranteed. Unitee is not responsible for delays caused by the carrier, weather, or other circumstances outside our control.

4. ORDER TRACKING

You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility. If you have not received tracking information within 3 business days of placing your order, please contact us.

5. LOST OR DAMAGED SHIPMENTS

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item(s) and packaging, and we will work with you to resolve the issue.

If tracking shows your order as delivered but you have not received it, please check with neighbors and your local carrier facility first, then contact us so we can investigate. If your order appears to be lost in transit (no tracking movement for an extended period), please contact us so we can file a claim with the carrier.

6. INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is correct at checkout. Unitee is not responsible for orders delayed, misdelivered, or lost due to incorrect or incomplete address information provided at checkout. If you notice an error immediately after placing your order, contact us right away and we will do our best to correct it before the order ships.

7. QUESTIONS

If you have any questions about shipping, please contact us at:

Unitee
Email: info@uniteewellness.com